COMPLAINTS BOOK

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Almacenes Frio Narval S.A.C., with RUC 20605421556, with address at Av. Argentina 3101, District of Cercado de Lima, Province and Department of Lima.

Frio Narval S.A.C. declares that the processing of your personal data on this portal is for the purpose of correctly managing your claim or complaint in accordance with the legal provisions on the matter.

Frio Narval S.A.C. declares that your personal data will be stored in our Customer Personal Data Bank, for the time necessary to address your claim or complaint.

CLAIM: Disagreement related to services.

COMPLAINT: Discomfort or discontent related to the services with respect to customer service.

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite to initiate a request before INDECOPI.